Leidos is seeking a Senior Citrix System Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions. The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems. This individual will work in a team environment to ensure mission needs are met for internal and external customers.
Primary Responsibilities
Basic Qualifications
Experience with interacting with customers to handle service inquiries and problems.Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.Knowledge of IC IT standards and best practices.Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.Experience with rapid testing, validation, and deployment of new baseline imagesExtensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experienceExperience with Scripting/AutomationExperience troubleshooting issues in a growing environment.Time management skills.Strong oral and written communications skills.Track record of working effectively within a team, and support to peers toward improved processes and results.Experience with support ticket management systems. Experience mentoring others and/or supervising others. Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).Candidate must have either a BS degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience. May possess a Doctorate in technical domain.US Citizenship is required.Clearance Requirement:
TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.Preferred Qualifications
Citrix Certified Administrator (CCA)ITIL Foundations CertificationOriginal Posting Date:2024-06-03
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $108,550.00 - $196,225.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.