Claim Administration Specialist Requisition ID: 42248 Job Location(s): Istanbul, TRCerkezkoy, TR **Job Description** Danfoss Power Solutions invites you to embark on a thrilling career journey as a Claims Administration Specialist – Fluid Conveying Divisional Role. Position located in Cerkezkoy, Turkiye Being the first point of contact to the customer to support and resolve a customer claim. Creation of Case and complaint using CRM and ERP (claims processing) systems. Direct path processing less complex claims such as delivery complaints with low commercial value. May also assist with commercial processing. **Job Responsibilities** Responsibilities for this position include, but are not limited to, the following. + Defect Claim Creation -Receive claims from customers. Must be able to proficiently work inside customer portals to read customer claim, decipher the technical details behind the claim and make a claim decision. + Claim Response - Compile and produce a claim response to customers with a claim decision via email, phone or portal. + Claim Disposition - Claim data gathering, interpretation, and presentation for Business Unit and Quality to be used for investigation. + Streamlined Claim Processing for less complex, lower value claims. This would be doing investigation and processing of the created claim. + Commercial Processing – May be asked to assist with commercial processing. **Background & Skills** At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills. + Must have minimum of Bachelor degree. + Fluent in English. + Basic Understanding of core quality tools. + 1 year experience in Quality or Customer Service. + Proficient in Microsoft Excel and Outlook. + Experience in SAP and SalesForce. + ASQ Certification as Certified Quality Technician. + Must be motivated, reliable and responsive team member. + Must have strong communication skills. + Basic knowledge of production processes. + Able to read and understand written procedures. + Basic defect containment skills. + Perform well in a team atmosphere. **Employee Benefits** We are excited to offer you the following benefits with your employment: + Bonus system + Pension plan + Personal insurance + Opportunity to join Employee Resource Groups + State of the art virtual work environment + Employee Referral Program This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. **Danfoss – Engineering Tomorrow** At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories. Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification. Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities. Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.