As a Claim Representative you will be part of a diverse team accountable for providing back-office support to NA Claims and contributing to the achievement of delivering an exceptional client experience. The main function of an Claim Representative – Level 1 is to perform claim file maintenance, manage forms and correspondence and claim reporting within a fast-paced, deadline-oriented environment.  

Job Responsibilities include: 

Processing assigned work according to defined workflows and guidelines to deliver a quality product and internal customer service.  Ability to balance both quality and productivity expectations within a high-volume, transactional work environment to help meet business and customer service demands.  Ensure that all activities performed are documented completely and accurately.  Recognize, prioritize, and escalate priority requests according to established guidelines.  Create and maintain accurate productivity logs for the purpose of tracking department results.  Critical Communications with our business partners to meet customer requirements.  

Skills: 

Excellent written and verbal communication skills. Attention to detail with delivering a good quality product at the forefront. Ability to handle a high volume of work in a fast-paced, deadline-oriented environment. Proven desk and time management with multi-tasking and prioritizing. Effectively follow workflow and assess information to make sound decision with basic computer skills including knowledge of Microsoft Office Word and Excel. 

Education/Experience:  

High school diploma.  1-3 years’ experience of relevant customer service experience. Prior insurance and/or customer service experience a plus.