At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

. Process/assess authorized claims transactions, ensuring accuracy and efficiency in claims handling within the required SLA (Service Level Agreement)
. Oversee and manage a dynamic team of claims assessor(s), including provide guidance, mentorship, and ongoing training to claim assessors
. Coordinate team activities and performance that support the above objective

Claims Assessment Quality Assurance (40%)

To perform data analytics based on the audit fieldwork done by Training TeamTo prepare monthly internal audit report upon completion of audit fieldwork by Training Team with findings and mitigation actionTo ensure timely reporting of audit findings and recommendations for claims assessor’s response and finalization of monthly internal audit reportTo collect and consolidate the error result from monthly internal audit report and weekly error sharing file send by production teamTo identify areas of improvement in the claim’s quality based on monthly internal audit report and weekly error sharing file send by production team, develop and conduct relevant training for improvement purposeTo play a role as the person-in-charge or custodian in maintaining department’s Shared Folder (including SharePoint page) with updated documentsTo perform random audit sampling on quality of cases on daily basisTo perform regular SOP update and reviewGuiding junior trainers in their daily BAU and any other task required

Training – Quality and TAT (30%)

To prepare/outline the training modules/schedules for new joiner and current existing staff (for up-skilling or up-grading)To compile and update any change, update and/or revisions to any of the training materials, team's processing approaches and practicesTo provide constant review, monitoring feedback and coaching for new joiners in terms of claims assessment quality and productivityTo review MCV/Non-MCV/Macau cases for authority granting/upgrading recommended by Team Leader and make justification before sending for approvalTo maintain authority certification record and training relevant documentsTo liaise wit HK Claims Team on claims guidelines related issues

Ad Hoc Project (20%)

To involve or assist in organizing, managing and controlling the various stages of the assigned projects/ initiative in ensuring the projects are executed according to the schedule and quality.To prepare summary and analysis report to Head of Department (HOD)To ensure that all executed related projects are well documented for future referral purposeTo make use of the various available data and identify areas of improvement in claims process or guidelines

URF Migration (10%)

To develop and upkeep of Standard Operating Procedures for new migration tasks (URF) initiated from HK Business PartnerTo update the Standard Operating Procedures of new migration task to ensure information is reflect the changes and relevant to industryTo communicate and share with the department on any changes and updatesTo share/disseminate to the team upon Standard Operating Procedures signoff

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.