Job Title

Claims Account Management

Job Title

Claims Account Management

Summary of the role

Amadeus Central Claims team is in charge of running the Amadeus Claims service. Key drivers are customer’s satisfaction, Amadeus financial exposure limitation and Amadeus products and services enhancement.

The Claims Defection person will serve as the customer's primary point of contact in Amadeus Claims.  The role involves maintaining customer relationships, understanding customer's claim related concerns and helping resolve those issues. The aim is to drive customer satisfaction, reduce the number of invalid claims raised by customers and identify opportunities for service enhancement.

In this role you’ll

Dedicated support to base customers:

Build a preferred relationship with identified long tail customersAddress customer's main claim related issues to ease their relationship with business partners, mainly airlines.Adapt and provide regular reports and provide expertise on significant claimsIdentify patterns or root causes and provide documentations to reduce the volume of claims rejected to travel agents.                                                                  

Claims Strategic Program:

Coordinate with internal teams, report and communicate regularly regarding the activitiesCSAT Survey and develop action plans to increase customer satisfaction                                      

Support Amadeus claims analyst in resolving claims issues:

Address claims trends on various functional areas until their resolutionInteract with internal and external partnersFollow up with Amadeus internal teams for investigation within agreed SLA                                                               

About this ideal candidate

Bachelor Degree preferredMinimum 3-5 years in the Customer Services area or 3 years airline/ travel agency experience.Understanding of airlines/GDS/agency environment and ticketingExperience in handling investigations of incident reports/claimsAdvanced Excel and programming knowledge will be appreciatedGood command of the English languageGood analytical, problem solving and project management skills

Application Process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume.

Are you the one we are looking for? Apply now!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.