Suite 200
Irving
Texas
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At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!
Job Description
At CEC Entertainment, we build careers around great food, family and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!
CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese's and Peter Piper Pizza restaurants, is seeking a Claims Administrator to join our dynamic Risk team! This exciting and service-oriented opportunity is based at our Corporate Support Center in Irving, Texas.
Essential Functions of the Position:
• Meet our Support Center objectives which include… “If you are not serving the Guest, serve someone who is” and “consistently deliver an awesome family friendly experience so that every guest leaves happy.”
• Investigate General Liability claims and incidents by effectively executing claims handling practices in accordance with departmental standards and procedures with minimal to no supervision. Resolve guests’ complaints, issues and claims in a fair and equitable manner always upholding Chuck E. Cheese’s and Peter Piper Pizza’s core values.
• Perform quality investigations to ensure timely assessment of facts and liability by obtaining video/photos, interview statements, medical authorizations, records and expense documentation.
• Interview and work with guests, Cast Members, Restaurant and District Managers, landlords, attorneys and vendors to help ensure complete and factual information is gathered on a timely basis.
• Utilize Origami (claims management system) to properly document claim files. Maintain accurate, complete and professional notes and claim file documentation. Manage assigned claims using a diary/task system and act with due diligence to manage case backlog.
• Determine and set appropriate liability exposures. Working with the Risk Manager to set realistic reserves based on the facts of the case and anticipated outcome. Negotiate settlements with guests to reach an amicable resolution. Where needed, execute proper legal releases to ensure CEC is protected when settling General Liability claims.
• Oversee worker’s compensation claims, by communicating with the employee, providers and the TPA to assure timely handling of leaves and restrictions.
• Accurately process and ready expense documentation related to claims for entry into the review and approval process.
• Assist with the CRISIS HOTLINE on assigned weeks (including weekends). This involves taking Netclaim calls, determining whether Public Relations needs to be involved and communicating a summary of the incident to Senior Management via text.
• Assist on projects assigned to the Company’s Internal Audit department.
• Perform other duties and responsibilities as assigned
Required Education and Experience:
Customer Service or Guest Relations experience with a progressive organization. 0-3 years of experience with General Liability and litigated claims end-to-end required. Experience in a self-insured environment is a plus. Multi Line adjuster’s license required or obtained within first year. Organized, detail oriented, flexible and able to multi-task. Exceptionally strong communication and math skills. Ability to work closely with team members in a friendly and engaging manner. Proficient with MS Office and Outlook. Bilingual preferred.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#Diversity #Equity #Culture
The Company:
CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas is the nationally recognized leader in family entertainment and dining with its Chuck E. Cheese, Peter Piper Pizza brands and virtual kitchen concept, Pasqually's Pizza & Wings.
As the place where half a million happy birthdays are celebrated every year, Chuck E. Cheese's goal is to create positive, lifelong memories for families through fun, food, and play and is the place Where a Kid Can Be a Kid. Committed to providing a fun, safe environment, Chuck E. Cheese helps protect families through industry-leading programs such as Kid Check. As a strong advocate for its local communities, Chuck E. Cheese has donated more than $19 million schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and carryout with a neighbor-hood pizzeria feel and "pizza made fresh, families made happy" culture.
Peter Piper Pizza takes pride in delivering quality food and fun that reconnects family and friends. Created in 2020, Pasqually's Pizza & Wings offers a distinct, customized eating experience outside of a restaurant environment that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The Company and its franchise operate a system of nearly 600 Chuck E. Cheese and more than 120 Peter Piper Pizza venues, with locations in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com, and peterpiperpizza.com.
Benefits:
CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.
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At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.
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