Company Description

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking a Claims Administrator to join our Customer Service team at our Telford site on a full time permanent basis. 

Working hours: Monday-Friday, 8am-4:30pm. 

Salary: £23,786 per annum. 

As Claims Administrator you will be providing administrative support on claims and platform, including, but not limited to, various aspects of reporting, responding to email queries & creation of meeting notes.

Key Duties of a Claims Administrator include:

Assist in maintaining claims log, which provides a summary to all relevant departments showing claims received and status of these.Assist to fully investigate any received and potential claims, and make recommendations for acceptance/rejection.Throughout the course of the investigations, identify the root cause issues and help to report on this to assist with driving improvement throughout the business.Liaise with customers over claims received and update them on the status of these.Liaise with insurers over claims received where applicable.Compile and issue KPI reports & any other daily reports required, to Aldi and Lidl.Assist with seasonal planning.Produce statistics for internal reviews.Assist with meeting preparation and note taking.Liaise with retailer regions and head offices on PI checks and claims and follow these through to conclusion.Any other tasks deemed appropriate in support of the overall business, as requested by your direct line manager and their senior.

QualificationsIT skills. Confident with Outlook, Excel and CCTV systems.Knowledge of a logistics and warehousing business desirable. Great communication skills both written and verbal.Excellent attention to detail.Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.

Additional Information

As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave – 28 days inclusive of the bank holidays. Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.Life Assurance -  x2 your annual salary.Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!