Title:

Claims Administrator (SCA) HHG/Military Move

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

This is an SCA position.

Position Summary:

HomeSafe Alliance is seeking a Claims Administrator/Data Processor with experience in HHG/Military Move.

Under limited supervision the Claims Administrator will provide administrative and clerical support for claims processes. Respond to internal and external customer disputes and inquiries according to company policies. The role requires high efficiency in producing documents and running reports. Must be exceptionally customer service oriented, highly organized, have strong verbal and written communication skills, and possess a friendly, helpful demeanor.

Required Education, Knowledge & Skills:

High school diploma or equivalent, some college preferred  Must be a U.S. citizen due to contractual requirements.Excellent communication skills, oral and writtenExcellent organizational and time management skillsProficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint)Ability to handle multiple tasks with speed and accuracy and with attention to detailPositive interpersonal and problem-resolution skillsPrevious knowledge and/or experience working in an administrative/data processing role within Military Move, personal property or cargo claims environment highly preferred.

Job Functions:

Assist with answering and directing Claims Department phone calls and emails; making sure all areas are documentedAssist in gathering necessary documentation and information from customers and/or service providers Receive new claims, register in the system, and assign to a Claims AdjusterSend related claim forms and documents as needed or requestedGenerate monthly, weekly, and daily Claims Data reports as neededPerforming high-value traces, communicating results to customers, and scheduling and tracking items foundInterface with the Adjuster, Agent, and customers to obtain information to ensure completeness of the information and update the claims systemPerforms follow-up on claims and updates system with new information as it is receivedProcess and review claims settlement letters and checksProvide excellent customer service using sound judgment and decision makingTyping, filing, scanning, copying and general office clerical dutiesPerforms other job-related duties as needed

Note: This position is fully remote / work from home. HomeSafe will supply appropriate needed equipment. Employee provided high speed internet is required.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

Medical, Dental and Vision Insurance.

Paid time off (PTO) Three weeks of PTO for newly hired employees

401(k)

Health and Wellness Programs

Disability, Life and AD&D insurance

Employee Support program

Family Support: Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

Travel Accident & Medical

TRICARE Supplement Plan

Voluntary Benefit Plans

And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.