We are seeking a talented individual to join our HK Claims Advocacy team. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

Marsh is looking for a Claims Advocate to join their Hong Kong Team.

What is in it for you?

Curiosity to learn and explore new ideas.Agility and adaptability to thrive in a dynamic environment.Self-starter qualities, demonstrating the ability to work independently

We will count on you to:

Provide guidance and review Financial Lines (such as Professional Indemnity, Directors & Officers and Cyber) claims to determine coverage, resolving issues where possible to maximise client settlement outcomes.Review incoming documentation and new claims notifications for complex claims, analyse potential policy coverage issues, informing relevant parties of potential problems and ensuring proper protocol is followed.Develop strong relationships with a portfolio of large and multinational clients, loss adjusters, insurers and other stakeholders to build trust and credibility.Liaise with clients on claim-related issues, resolving complex matters with loss adjusters/insurers and keeping all relevant parties informed of any potential problems or trends.Conduct training and presentations for clients and colleagues on claims related topicsMaintain up to date claims records for trends analysis and contribute to claim handling protocols and procedure documentsMentor and train colleagues to enhance the department's knowledge base and capabilities.

What you need to have:

2-4 years of experience in insurance, finance or legal firms providing advice and direct engagement with clientsStrong analytical skills to assess claims, reports and insurance policiesFluent in English and Cantonese, Mandarin as language is also an advantage.Excellent written and verbal communication and interpersonal skills to effectively liaise with clients and insurers and negotiate resolutionsProven ability to problem-solve or mediate difficult situationsExperience with managing different stakeholder relationships and client servicing skillsA growth mindset and ability to work autonomously but as part of a team environment

What makes you stand out:

Excellent communication and written skills in English and ChineseStrategic thinker with ability to take ownership, prioritise work, and meet deadlines with can-do attitude.Highly motivated and a team player with good stakeholder management skills.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.