**Overview** Provides judicious review and disposition on Hussmann labor claims and part orders. Provides data analysis for product and process continuous improvement efforts as related to quality. Provide customer service and support on systems, processes, and claims. Provides administrative support in TWMS system. **Responsibilities** + Maintain extensive knowledge of particular Hussmann product lines, components, and functions, as well as systems and ERPs to ensure timely and accurate review of labor claims and part orders complying with all Hussmann Warranty Policy guidelines. + Manage performance against agreed targets, budgets, and within policies. Record, analyze, report and administer according to systems and requirements by leadership + Suggest changes/upgrades/improvements to the warranty processing system to improve productivity and quality of data supplied to the stakeholders for warranty cost reductions and continuous improvement activities. + Provide timely, professional, courteous customer service to both internal and external customers- phone, email, chat, in person, etc. + Provide timely and useful analysis of warranty and parts claims data to drive continuous improvement activities in manufacturing and supplier quality. Escalate Critical quality issues to stakeholders and support where required. + Provide Claim administration duties for department (but not limited to: SN upload, item upload, supplier set ups, Email communications, Provider claim system support.) + Must actively demonstrate and promote the Hussmann Behaviors for Success. + Other duties as assigned **Qualifications** + High School + Bachelor's Degree preferred + 5+ years related product experience; technical preferred (plant, field service, branch service, etc). Manufacturing experience a plus. Must understand principles of refrigeration. Also requires computer proficiency and strong writing skills and analysis competency. Extreme attention to detail and consistency a must. + MS Office proficiency required; Ability to quickly learn MULTIPLE, applicable computer systems (TWMS, Oracle, Team Center/BAAN, CRM, PBI, etc). + Effectively communicate with all levels of Hussmann management and external associates, in both written and verbal forms. + Mobility within work facilities including manufacturing sites. + Ability to travel independently. + Travel requirements will vary with work assignments and business needs. **Benefits:** + Health, Dental, and Vision Insurance + 401k with Company Matching Contribution + Discretionary 401k Company Contribution + Tuition Reimbursement Program + Life/Disability Insurance + Maternity and Paternity Leave + Panasonic Employee Discounts + 15 Days Paid Vacation and 12 Company Holidays + Employee Assistance Program + And more **About Hussmann:** For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry. From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperion (https://www.hussmann.com/aperion)  and StoreConnect (https://www.hussmann.com/storeconnect) , Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com . _Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor._ \#LI-KS1 REQ-148890