Job Description

Accurate assessment, investigation and validation of complex long-term insurance claims with a high value in accordance with  the goals, objectives, processes and standards of the organisation in order to meet customer. These claims may include funeral , death, disability, dread disease and retrenchment claims

Dear Future, Claims Handler,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Short Term Insurance will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Demonstrate cost consciousness and awareness of personal contribution to costs and productivityIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsProvide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of workDrive sales across product and campaign initiatives to exceed set targetsAdhere to Organizational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level AgreementsMeet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer serviceEstablish relationships with relevant individuals and departments to deliver on work expectationsAdhere to relevant service level agreements to build trust in the relationshipExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work Investigate new ways to optimise processesFlag opportunities to migrate to platform and supports the use of technology in process and system improvementsDraw on knowledge and experience to identify and develop solutions that lead to improved service delivery and qualityProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standardsWork with enhanced processes and procedures to maintain operational efficienciesDeliver work in an accurate manner to ensure consistent resultsDraw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and proceduresComplete relevant administration, reporting and updating of information accurately and on timeProvide timeous reports on operations, performance and audit findingsReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountabilitySeek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gapsCreate own personal development plan and review plan with team leader or managerUnderstand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trendsManage team delivery against goals in the area of responsibility Participate in Talent Management practices and processes in line with HR policies and proceduresManage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedbackEnsure skills are transferred in specific functionsEnsure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievementContribute to teamwork and inclusivity by working together to achieve team goalsValue individual contributions and respects diversity in the team Share information and knowledge that benefits the team

You will be an ideal candidate if you have:

Matric/National Certificate mandatoryCall centre experience required.Insurance qualification or studying towardsAt least 2 to 3 years of experienceKnowledge of personal lines insurance (non-Motor)Short term Insurance diploma will be an advantage

You will have access to:

Opportunities to network and collaborateA challenging working environmentOpportunities to innovate

We can be a match if you are

Adaptable and curiousHave a proven successful track record.Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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#fnb

#LI-AW1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

21/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.