General Description: Under general supervision, responsible for routine tasks, established projects and routine problem solving in support of claims.  Assist in claim administration functions for clients of the business.
Responsibilities: • Ability to effectively communicate with internal and external customers and adjusters.• Basic technical/administrative capability to report basic claims and use basic features of carrier/TPA claim management systems.• Participates in the execution of claims denial review, reservation of rights review, and claim reporting. • Assists in entering claims data on behalf of field adjusters. • Maintain claims file database on agency management system• Proofreading documents for accuracy and completeness 
Knowledge, Skills and Abilities:• 1 year + of experience interacting with people or customers • High school diploma or graduate equivalent degree required.• Basic knowledge of claims function and processes a plus.• Strong verbal, written, and interpersonal communication skills. • Ability to work well in a team environment.• Must have a capacity for analytical thinking and strong problem-solving skills. • Working knowledge of Microsoft Office suite of products.• Ability to navigate multiple computer systems, applications, and utilize search tools to find information. • High attention to detail and accuracy. • Effective organizational, multi-tasking, and prioritizing skills. • Ability to follow policies, procedures, and regulations.