Key responsibilities/What you do:

 

To provide support to the claims team by processing administrative tasks, opening and distributing all incoming mail, loading and scanning claims, maintaining salvage box, archiving claims and clearing claims inbox’s.

 

Key tasks/What you bring:

 

Results Orientation:

Focuses on completing tasks effectively, meeting deadlines, aiming for high-quality performance, using data for decision-making, and striving to improve on poor results.

 

Customer Focus:

Responds to customer needs promptly, knows key performance indicators for satisfaction, and communicates professionally with customers.

 

Fostering Relationships:

Helps colleagues, shares information, communicates professionally, and follows through on commitments while being approachable.

 

Driving Diversity:

Recognizes and respects diverse perspectives, ideas, and individual differences, especially in communication.

 

General Duties:

Includes handling incoming mail, liaising with administrators, managing claim documents, maintaining communication through email, and assisting with various tasks. Also involves answering customer queries and managing claims.

 

Customer Relations:

Focused on maintaining good relationships with both internal and external stakeholders to ensure high levels of customer satisfaction.

 

Stakeholder Management:

Develops relationships with internal staff and external partners to enhance the company's brand and market perception.

 

Escalation:

Recognizes when issues need to be escalated to ensure process compliance, customer satisfaction, and minimize risk.

 

Process Improvement:

Seeks and contributes to improvements in systems and processes for better efficiency and cost-effectiveness in the Claims Team.

 

Team Support:

Actively supports the team to ensure efficient operations and assists other business areas as needed.

 

Customer Service:

Manages customer feedback, queries, and complaints, ensuring quality service and effective communication.

 

Process:

Involves ensuring compliance with service guidelines, quality delivery, legal compliance, and reporting on team performance.

 

People:

Adheres to HR guidelines, complies with health and safety regulations, and fosters team engagement and self-improvement.

 

Compliance:

Ensures compliance with various insurance laws and regulations, including privacy, fair

 

Required Qualification / skills and abilities:

 

•    Ability to multi task
•    Effective time management skills.
•    Ability to use downtime productively
•    Intermediate level of computer literacy.
•    Ability to deliver excellent customer service in a professional and friendly manner
•    Excellent verbal and written communication skills
•    Delivers on assigned objectives and strives to overcome obstacles or setbacks
•    Maintains honest and clear communication with others
•    Relevant tertiary qualifications are not essential
•    Intermediate skills in Microsoft Office including Outlook, Excel and Word

Key benefits/What we offer:

 

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring  that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
 

65042 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.