Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Great American Financial Institution Services specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns.

The D​ivision insures all forms of collateral securing mortgages, retail installment contracts and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, watercraft and aircraft.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/financial-institution-services

The FIS Division is currently searching for a Claims Assistant. This individual will work a hybrid schedule out of the downtown Cincinnati office.

Essential Job Functions and Responsibilities

Reviews and sets up new claims for a claims team.

Completes initial contacts with interested claim parties (i.e. insureds, agents, field adjuster, borrowers, etc.)

Completes initial coverage review and inputs appropriate claim notes. Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) to assist in the investigation of claims.  

Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed. 

Continued professional development and certification in area of chosen expertise required; appropriate certifications could include Associate in General Insurance (AINS), Associate in Claims (AIC), etc.

Performs other duties as assigned.

Bachelor's Degree or equivalent experience.

0-1 years of claims/insurance experience. Property claims experience preferred but not required.

Must be able to pass adjuster licensing exam with-in 6 months of being hired.

Proven skills in computers, communication, customer service, detail orientation and organization.

Physical Requirements:

Requires prolonged sitting.

Requires continuous use of computer.

May lift, carry, push, or pull object up to 10 lbs.

Requires regular and predictable attendance.

Job Requirements

Education: High School Diploma (Associate degree preferred)

Experience: Generally, a minimum of 3 years of experience in claim operations or customer service.

Scope of Job/Qualifications: Develops knowledge of local, state, and federal insurance-related policies. Effective analytical and organizational abilities with a focus on prioritization. Working knowledge of claim data processing systems. Excellent interpersonal and communication skills.

Business Unit:

Financial Institution Services

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.