Overview Claims Associate Who We Are: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers. Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get: A unique, inclusive, and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days Summary/Objective: We are looking for customer service focused individuals to build a rewarding long-term career with us as a Claims Associate. Our objective is to return our customers to a pre-loss condition of their specialty product while providing a high-level of customer service. We are responsible for processing and approving claims for our Insurance customers at a fair and reason market rate. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Handle multiple lines of business, as required. Handle a high volume of inbound/outbound calls, daily. Handle, resolve and take ownership of all internal and external customer concerns. Part Identification and supply. Data collection and entry. Establish payment agreements with purchase order setup and reconciliations, as needed. Review and follow-up with claims, as needed. Leverages insurance policies to handle property damage claims and identify corresponding coverage. Working Conditions: Primarily working indoors, office environment. May sit for several hours at a time. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers. Qualifications: High school diploma or equivalent Ability to take and pass the state adjusters exam to obtain an adjuster’s license 2 or more years related experience in a claims associate or customer service role Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide proactive and extraordinary service to all external and internal customers. Able to track and follow all customer requests via phone and/or email until complete. Able to learn new products and their key features. Communicate with operations teams to provide quick and accurate responses to customer inquiries via phone and email. Assist with initial contact and setup of new accounts. Identify new Duncan Supply opportunities and build relationships through phone calls and emails. Understand customer needs and creatively solve customer issues. Perform all other responsibilities as may be assigned by management. The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Competencies: Team Player Organization Follow-up skills High personal accountability Decision making Initiative Time management Communication skills verbal and written Supervisory Responsibility This role does not have any supervisory responsibility upon hiring. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires sitting and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend and overnight work may occasionally be required. Travel Local travel is expected for this position. Preferred Education and Experience: Bachelor’s Degree or equivalent work experience Capable of working within a team-based structure. System experience with Microsoft Outlook, Salesforce, Excel and D365 Ability to work independently, under pressure to meet deadlines/timelines. Problem solves in a fast passed environment. Customer service experience, preferably in a retail or sales environment. Additional Eligibility Qualifications Bilingual candidates are encouraged to apply. Work Authorization/Security Clearance Must be legally authorized to work in the United Staes. Must be able to pass a background check, if prompted. AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination, and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights