**Description** The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. **The Role** + Support WTW Claim Consultants for designated real estate client + Assist WTW Claim Consultants in reporting/monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA/carrier, secure certificates of insurance and property management agreements + Follow up with TPA/carrier for claim number and adjuster assignment + Track/update claim information in Origami + Ensure quality and consistency in executing claim services to our client + Engage our global network of professionals as needed + Appropriate utilization of all systems as required + Work with others as necessary to continually improve quality and innovation + Monitor the performance of vendor partner’s services + Promote collaboration and teamwork to produce comprehensive solutions to client + Participate in client team meetings as required + Meet with WTW brokerage executives to ensure delivery alignment + Maintain direct relationships with key client + Manage the appropriate level of resources for your client + Be a visible sign of professionalism and direction for the practice **Qualifications** **The Requirements** + 2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus. + Minimum of 2-3 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred + AIC within 3 years of obtaining this position or 5 years or more insurance industry experience exempt + WC and Liability experience within real estate and hospitality required + Must have appropriate licenses in their resident state + Knowledge of Claim Handling & Claim processes and procedures + Understand medical case management and cost containment programs + Knowledge of laws, legal codes, procedures and processes involving insurance + Communicate orally and in writing, and display versatility in working with different personalities + Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing + Computer skills relevant to Microsoft Office, Outlook, Origami and web-based applications + Interpersonal relationship skills with internal and external executives + Project management skills + Understand company products, services, global network, and industry practices + Understand the process and value of basic data analytics and benchmarking + Travel may be required EOE, including disability/vets