Claims Auto Adjuster

This entry-level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, and claims resolution and negotiation strategies of lower complexity claims in compliance with established company technical and customer service best practices. Under moderate supervision, works within specific limits and authority to resolve claims with well-defined procedures.

Job Duties

Communicate and interact with a variety of individuals including insureds and claimants. Verify and explain benefits, coverages, fault, and claims process either verbally or in writing which complies with regulatory and statutory requirements.

Conduct investigations to determine liability and damages and differentiate between allegations and facts. Identify and obtain statements from insureds, claimants, and witnesses.

Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimate review, material damage, liability, analysis of claims, claims technology, and tool usage.

Coordinate with internal and external departments as required.

Respond quickly to customer needs and inquiries.

Overtime and holiday hours may be required.

Qualifications

Bachelors Equivalent combination of education and experience Preferred

No prior claims experience.

Knowledge of Microsoft Office suite and general computer software.

Organization and planning recognition skills required.

Oral and written communication skills required.

Interpersonal skills required.

Property and Casualty Insurance License, valid in selling state - Issued by State

May be required to obtain an Adjuster license as applicable in accordance with state law. within 60 Days

Scope

Work is closely managed and reviewed for accuracy and adequacy. Follows specific, outlined, and detailed directions.

Provides resolution to problems that are readily identifiable with limited scope and are resolved in accordance with standard practices, procedures, applications or routines. Problem/Task resolution timeframe: The majority of tasks typically take one to two days to resolve.

Under immediate supervision, performs assigned tasks only as instructed, subject to regular check of performance.

Individual Contributor

Failure to accomplish results can normally be overcome without significant effect on the organization.

Contacts are primarily with direct supervisor and others in group or department to give and receive information.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer