Responsibilities include but are not limited to: Take report of claims from Business Insurance clients and report to the appropriate carriers based on circumstances of the loss. Responsible for claim file set up in accordance with prescribed procedures. This includes detailed documentation in Applied EPIC management system. Respond to client, servicer, producer and insurer inquiries involving claims. Review and analyze insurance policies and coverage to consult with clients. Advocate for the client with insurers as appropriate. Act as liaison between insurers, claims professionals, Third Party Administrators, defense counsel and clients, on claims, addressing service issues.