Plano, TX, US
1 day ago
Claims Customer Care Representative
Welcome page Already have a log in? Log back in! Claims Customer Care Representative Job Locations US-WA-Liberty Lake | US-TX-Plano ID 2025-68395 Position Type Full-Time Minimum Salary USD $41,000.00/Yr. Maximum Salary USD $76,000.00/Yr. Typical Starting Salary $46,300-$62,500 Flexible Time Off Annual Accrual - days 15 Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Under moderate supervision, perform a full range of customer service functions to support the caller needs of the Personal Insurance Water Mitigation Unit and provide basic claims administration and support. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on internal and external customer satisfaction. Work is driven primarily by phone calls, document administration, file documentation and basic claims activity management.

Responsibilities:

Provides efficient customer service by promptly and courteously responding to all phone inquiries regarding Personal Insurance claims.Performs initial capture of water damage mitigation efforts from program vendors and performs enhanced capture steps as needed. Handles status calls and aids on pending claims through effective collaboration with internal and external partners.May receive daily claim assignments and process basic claims administrative tasks.Supports a Claims Restoration Specialist by effectively managing an inventory of activities, phone call handling and document follow up.Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and
may make limited recommendations on the mitigation process as needed.Processes caller transactions and responds to email communications accurately and within established Water Mitigation Unit standards. Manages and utilizes time effectively to ensure productivity and quality standards are met.Efficiently utilizes on-line reference materials to provide accurate and timely
information and counsel to vendors. Effectively operates systems and applications including computer desktop and various Microsoft programs including Word, Outlook, and Excel. Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required.Supports and assists with office and or department projects and programs.Process non-complex claim payments of up to $3,000 and expense payments of up to $300 as directed by Management. Qualifications High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required.Customer Service experience preferred.Ability to review record and organize written data from a variety of sources.Excellent oral, written and interpersonal communication skills, and the capacity to multitask in a structured work environment, are required. Ability to handle confidential and proprietary information is critical.Proficiency with computers is mandatory.Knowledge of Microsoft Word, Excel, Outlook and keyboard shortcuts is desired. Must be able to type a minimum of 25 WPM.Appropriate licenses upon hiring/training, along with a passing score on required Proficiency Assessments. About Us

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

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