Role description

Contribute to design of account specific instructions for claim handling Basic training to ensure client understands claims process and any specific instructions Post delivery internal review on lessons learned, colleague feedback and development Attend client meetings supporting pre-placement and renewal planning Facilitate claim event reporting with frequency and information required by clients or LOB Prepare and run operational client meetings, regular client contact regarding on-going claims Face-to-face meetings with clients when an incident occurs Identify revenue opportunities Track plan experience, resulting in loss ratio analysis Analyze incurred & paid claims Receive incident / event / enquiry Register new claims / enquiry and document management Verify validity of claim / event to policy (or policies) or plan coverage documentation and rules Investigate claims  Assess coverage Gather information on incidents / claims events needed for assessment Advice on adjusters, lawyers or other experts Receive lawsuits and court rulings  Advice on the procedural strategy and provide information throughout the entire judicial process Follow-up claims with adjusters, lawyers and other experts Notify / instruct  carriers Manage negotiation process from beginning to agreement settlement or resolution Provide clear and timely information regarding claim to clients Create and share relevant documentation with clients Proactively help with obtaining prompt and fair settlement from carriers / clients  Update claims and document management Provide SPOE (second pair of eyes)  where requested Ensure any Claim Service Level Agreement checks are completed

Requirements

Preferably Bachelor`s degree,  or relevant industry experienceKnowledge of legislation that affects the brokerage  activity (Example: GPDR, Insurance contract Law, Insurance brokerage law)Knowledge or experience in some subjectStrong Spanish and English language communications skills required (written and spoken)Advanced management in Microsoft Office

Atributtes

Customer & Service orientedHigh degree of analytical thinking, problem solverActing as quality gate, ensuring high service qualityExperience in building and maintaining relationshipsStrong business sense, commercialGood communication and networking skills Ability to explain complex issuesProviding guidance, sparring and support to other team membersInnovative, creative and focused on details/delivery Communicative, empathetic, good listener, organized, problem solver, manage ambiguity, ability to prioritizeProactive, agile, results focused, team worker

WTW an Equal Opportunity Employer