Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women. The purpose of this role is to manage claims for a designated region in accordance with policy conditions and department service standards. Responsibilities include (but not limited to): Advising clients, brokers and account management staff on all claims matters Liaise with Clients and insurers on daily enquiries Claims Assessment – interpret policy wording and review of circumstances Progress Claims – Advocating settlement of claims to the client’s best advantage Assess and investigate non straightforward claims Negotiations with clients on information on non-straightforward claims Produce and follow up on claims correspondence Liaise with Claims Team Leader in providing clients, brokers with structured solutions to their claims management issues Review complex claims, assist clients with dispute resolution including IDR & EDR (AFCA) Assisting other staff on claims General administration as required This is a great opportunity and to be considered, we are seeking a professional in a similar role, ideally with exposure to the Insurance Brokers or Financial Services industry plus: Fleet or heavy transport claims management experience is highly advantageous Client servicing experience including front line client facing interactions An understanding of business acumen and the connection with Claims and claims lodgement Knowledge of insurance products and markets for commercial / SME industry segments Demonstrates strong client advocacy skills/experience Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options. Apply now via our careers website, https://www.ajg.com/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at careers@ajg.com.au Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.