Essential Job Duties and Responsibilities:

Supervise loss adjustment services by:

Support of the products and services offered by the company. Develop a relationship with all the loss adjusters.  Assists in training new and existing loss adjusters about techniques, products, services, rules/regulations. Master and utilize Rain and Hail systems and tools available to maximize efficiency such as Field Information System (FIS) and Adjuster Services including all e-processing tools. Assist Claims Supervisor in management of all claims activities. Assist Claims Supervisor to communicate company policy and procedures to adjusters and support staff. Communicate claims issues to division management. Perform administrative duties including: Supervise the investigation and resolution of complaints from insured’s in the assigned territory. Aid in collection of and documentation of outstanding premium balances. Monitor Quality Control audits as requested by division management to ensure that the field requirements of the RHILLC plan of Implementation are fulfilled. Identify and contract qualified independent adjusters to assure that policyholders receive prompt, competent loss adjustments. General management of loss adjustment procedures applicable to crops in assigned division. Attend industry sponsored seminars, field days, etc. at the direction of division management. Assist in the general supervision and management of the timely completion of claims. Other duties as necessary.

Knowledge, Skills, and Abilities

Ability to recruit and train loss adjusters. Knowledge of or willingness to learn the agricultural industry, including an understanding of the kinds of crops produced in the division and agricultural issues. Knowledge of or willingness to learn Rain and Hail’s products, services and systems. Knowledge of or willingness to learn the underwriting and claim adjustment rules and regulations associated with the Multiple Peril Crop Insurance program, crop-hail program, Agri Business program and the other insurance products offered by the company. Ability to organize and prioritize multiple tasks. Ability to work in a team oriented environment. Ability to effectively communicate and maintain business relationships with Company personnel, outside resources and customers. Ability to use the Company’s terminology, procedures and systems. Ability to use department equipment. Ability to perform basic and complex mathematical calculations. Ability to drive a vehicle and maintain a valid drivers license. Ability to remain calm and professional during peak periods of activity. Ability to work from oral and written communication. Ability to maintain confidentiality. Ability to work independently.  Ability to travel away from home for extended periods of time and on short notice. Willingness to relocate to another division if requested. Ability to assist in other work-related areas as required.

Baccalaureate degree in Agricultural Business or related field required with 1-3 years of experience.