Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Our Commercial Property team deal with material damage and business interruption claims up to £100,000 in value. We're pleased to share an opportunity for an experienced Claims Handler to really make a difference to the clients and customers we support. The role would suit someone presently in a handler role keen to develop their career further by dealing with more complex or high value commercial claims, with potential to participate in one of our development programmes to support a move into a commercial adjuster role.
Working alongside Commercial Adjusters, you`ll assist in managing direct cases and have the ability and background knowledge to make the right decisions on each claim. You`ll also support colleagues by sharing information, gathering evidence and working with third parties to provide full case details of the claim through to settlement or repudiation.
Most importantly, you`ll be able to put yourself in our customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues. After training, the successful candidate will spend at least one day per week in our London office meeting colleagues and participating in team activity.
You will have/will be:
Superb communications skills - listening and acting upon information given
Able to work as part of a team in a fast-moving environment and in compliance with SLAs
The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion
Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
Understanding and empathy when required
Able to prioritise your workload on a daily basis
Excellent keyboard/ IT skills
Ideally be educated to an advanced level
Dip CII/cert CILA qualified or willing to work towards this qualification
What will you get for this role?
Competitive salary depending on skills, experience and qualifications
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.