Claims & Health Analytic Manager We're hiring! We are looking for a Claims and Health Analytic Manager to join our team in Jarkata, Indonesia. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Roles and Responsibilities Effectively handle strategic clients in leading claims servicing, analysing claims health risks and provide wellbeing solutions Demonstrate leadership values and act as a role model of the Aon Impact Model and its pillars of Client Value, Teams, Innovation and Results Ensure proper claims services, management, handling and all claims related matters to meet and align with the critical metrics or SLAs Claims supervisory, monitoring, reporting, management, administration and adjudication, and other claims related service deliverables: a) Claims acknowledgement, receive and notify the client and insurance provider, advise client, employees and HR teams on documents, to support claims, checking, reviewing, analysing & ensuring the completeness of benefits vs payable claims, monitor claims turnaround time and settlement, review claims report provided by the insurance provider, present and provide periodic claims report to client’s HR team, vendor effectiveness review and partner concerns, review and monitor SLA b) Monitor the excess claims management and balance management, ensure that the excess claims and balance are checked properly and accurately. c. Evaluate claims report for designated client and perform health analysis to recommend wellbeing solutions Other duties that may be assigned from time to time Competencies, knowledge & experience Develops own expertise to effectively meet client needs by problem solving . Forms insights based on client needs, own expertise, and Aon’s capabilities; shares even if they differ from clients’ point of view. Contributes to proposals and bid processes for clients and prospects. Prepares for client work by familiarizing oneself with Aon knowledge and experience relevant to the type of client and/or problem. Develops own and the team’s expertise to effectively meet client needs by problem solving distinctive solutions. Shares subject matter expertise freely with other team members. Adapts behavior to reflect the communication style of others to foster better relationships and teamwork. Asks for and offers others consistent positive and constructive feedback. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-LC2 2552288