We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive salary packageHMO on the first day with free dependentsRetirement benefitsMerit IncreasePerformance BonusGlobal network of industry expertsExtensive training resources

Work Arrangement: HYBRID Work Arrangement – amenability and readiness to work onsite during training and from home anytime (dependent on business needs OR current external environment/situation). 
Schedule: Night shift

Job Summary

As a Claims Intake Senior Specialist, you will belong to a specialized team that provides concierge service to a targeted segment of our customers during the claim process. You will ensure and gather all company, legal and regulatory requirements to process claims, while maintaining the highest level of professionalism and customer satisfaction. This role is primarily accountable for assisting customers with initiating a claim, educating them on our claims process, and promoting digital self-service features. This role is primarily accountable for assisting customers with initiating a claim, educating them on our claims process, and promoting digital self-service features.

Have the skills and experience for the job? Learn more about it below!

Responsibilities

Initiate all aspects of the medical claims processReview policy information and benefit eligibility criteria to determine if it is the right time to initiate a claimDetermine appropriate requirements, analyze, and interpret medical claims documentation, policy contract wording and in-force policy documentation to determine whether the submission is valid with the correct benefit amount and beneficiary designationProvide topnotch customer experiencePerforming a robust intake process and complete the claim initiation on the customer’s behalfAddressing medical claims concerns, educating clients about the process to set proper expectationsPromoting digital options including online registration, virtual assessments, direct deposit, etc.Conduct follow-up callouts or communicate via emailPromote potential wellness opportunities prior to claimCapture accurate, complete, and important claims information into recordFollow strict procedures for privacy and transaction processing

Qualifications

License: US Registered NursesEducation: Bachelor's Degree in NursingExperience: Clinical nursing or claims processing experience is an advantageLocation: UP Ayalaland Technohub in Quezon City OR Mactan Newtown in CebuWork Arrangement: HYBRID Work Arrangement – amenability and readiness to work onsite during training and from home anytime (dependent on business needs OR current external environment/situation). Language: Excellent English skillsCompetencies:1. Adaptability – quick study; agile and flexible to any situation2. Customer Focus and Building Rapport - Manage customers while demonstrating patience and empathy3. Analytical and Decision-Making skills – analyze cases and claims, identify if valid and provide recommendations4. High level of Attention to details

Join our global network of industry experts! Apply today.

Who is MBPS?

Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.