General Insurance Claims Integration Specialist– Customer and Operations – Adelaide

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The General Insurance Claims Integration Specialist is responsible to ensure seamless integration of claims processes and systems between acquired and existing GI Claims businesses. The role involves using analytical expertise to assess, map, and optimize GI claims operations while ensuring compliance with regulatory and business requirements.

 

This is a rare 12-month fixed-term contract/secondment offering a unique opportunity to gain a comprehensive understanding of the claims business. You’ll be involved in a project that spans multiple facets, providing valuable experience across various aspects of the business.

 

About the role

Conducting a detailed analysis of existing and acquired claims processes, identifying gaps and opportunities for improvement.

Supporting the development and implementation of integration plans, ensuring alignment with business objectives and compliance standards.

Mapping workflows, hand-offs, cross-functional interfaces, data and reporting structures, operating procedures, controls, and system interactions to support seamless claims processing.

Assisting in configuring claims systems and working with IT teams to address integration challenges.

Monitoring integration performance, identifying issues, gaps, and required uplifts, and recommending solutions for process improvements.

Developing documentation, training materials, and knowledge-sharing resources to support claims teams during the transition.

Collaborating with business and technology teams to optimize claims handling and efficiency post-integration.

Ensuring all integration activities comply with Allianz standards, including legal, customer obsessions, risk management, and regulatory frameworks.

 

About you

Proven experience as a business analyst in financial services, ideally within General Insurance Claims.

Strong analytical and problem-solving skills.

Ability to drive integration as a transformative, value-adding function.

Understanding of claims systems, workflows, and integration methodologies.

Ability to interpret regulatory requirements and translate them into operational processes.

Strong stakeholder engagement skills with the ability to work cross-functionally.

Exceptional communication skills to engage and align executive and operational stakeholders.

Collaborative and results-driven, with a focus on sustainable business impact.

Resilient and adaptable, thriving in complex and dynamic environments.

 

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers