The role
- Design strategic roadmap to tackle the major pain points and logistics challenges in claims breach prevention, timely action of the claimable parcels and synchronize data view with Transport, Finance and Customer Care
- Leading the team responsible for preventing parcel to be claimable against Logistics Ops by driving timely update of specific functions supported by the Performance Management team
- Perform root cause analysis to drive problem statement, workstream priorities and key deliverables to support the solution formulation identified
- The contribution of the role is to support the achievement of the department’s target

Key Tasks & Responsibilities
- Re-create claims processes base on change in the system aligned with Transport, Finance and Customer Care
- Spearheading thorough validation of breach, lost and damage parcels to be allocated to correct function
- Ensure timely tagging of claimable parcels to the Logistics Operation system
- Recommend action for claims approval or closure of disputed parcels
- Provide in-depth analysis of the current and future trend of claims base on historical data and patterns
- Collaborate with Performance and Operations team to manage and address fraud parcels in the network.