Please see more information about QBE careers here Careers
Type: Permanent Full Time
Location: Melbourne, VIC
The Opportunity:
We’re looking for a Claims Officer to join our Public Liability Claims team. In this role, you’ll play a pivotal part in our Property Damage Claims unit, ensuring top-tier customer service at every interaction. You’ll be self-driven, highly detail-oriented, and able to maintain high standards, even during times of change. Your resilience will be key as you tackle challenges head-on and drive results.
Your New Role
As a Claims Officer, you’ll take charge of claims in the Casualty classes within the fast-track Property Damage segment. You’ll manage the entire claims process, including determining policy coverage, investigating, evaluating, negotiating property damage claims, and liaising with specialist suppliers and stakeholders.
Key responsibilities for the role include, but are not limited to:
Efficiently managing the claims process to ensure accurate completion and validation.
Interpreting policy coverage and determining its applicability to claims, escalating issues as needed.
Setting reserves and authorising payments within your scope of authority, ensuring claims are settled cost-effectively.
Proactively managing claims to deliver the best customer outcomes and prevent escalations.
Building and maintaining strong relationships with insured parties, brokers, investigators, solicitors, and the general public.
Ensuring compliance with statutory guidelines and standards.
Responding to inquiries in a professional, timely, and accurate manner, all while adhering to privacy guidelines.
About You
To thrive in this role, you’ll bring:
Strong technical expertise and the ability to manage a diverse portfolio of bodily injury, property damage, and product liability claims.
Proven ability to interpret policy wordings and apply them to specific claims situations.
Experience working with loss adjusters, lawyers, and consultants.
Legal qualifications are advantageous but not essential.
A collaborative mindset, capable of engaging effectively with external parties such as adjusters, lawyers, and consultants.
A solid understanding of the General Insurance Code of Practice.
The ability to build and maintain strong relationships with clients and customers.
Strong analytical and negotiation skills, with the ability to interpret technical and investigative reports to make sound, decisive choices.
Exceptional organisational and time management skills.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen! Careers
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 06/02/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.