Primary DetailsTime Type: Full time

Worker Type: Employee

Permanent, full-time role
One day in Parramatta (Wednesday) and a second day in Parramatta or Sydney CBD
Hybrid working - 2 days in the office

The Opportunity:

We currently have an opportunity for a Claims Officer to join our Public Liability Claims team to manage a portfolio of property damage claims. As a Claims Officer you will play an integral part of our Liability Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.

Happy to chat flexible working.

One day in Parramatta (Wednesday) and a second day in Parramatta or Sydney CBD 

Your New Role

As a Claims Officer, your role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end property damage liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

Efficient management of the claims process, resulting in accurate completion and validation of claims.Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner.Proactively managing claims to achieve best customer outcomes and prevent escalations.Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public.Ensuring compliance with relevant statutory guidelines and standards.Respond to inquiries in an accurate, timely, professional and courteous manner within Privacy guidelines.

About You

To be successful in this role, you will have:

An understanding of the insurance industry and claims processes.Ability to understand and interpret relevant policy wordings;Ability to engage, instruct and collaborate with relevant providers including loss adjusters, lawyers and consultants;Legal qualifications will be preferable but not a mandatory requirement;An understanding of the General Insurance Code of Practice;Ability to effectively collaborate, build and maintain strong client/customer relationships;Demonstrated analytical and negotiation skills, ability to interpret technical / investigation reports to make sound business decisions;Strong organisational skills alongside proven time management skills.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021

Apply now! 

APPLY NOW and let’s make it happen!  

 

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at recruitment@qbe.com 

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 28/04/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.