Claims Phone Representative Location Memphis Category Administrative/Clerical - All Positions Job ID 2025-504240 Overview

Enterprise Mobility is looking for remote employees who live in the state of Tennessee to join our Phone Representative team!

 

When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information.  Claim files are handled with specialized functions, like the Phone Representative, flowing from one person to the next for completion.

 

We Work Hard and Reward Hard Work!  This position offers a compensation package of $14.26 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more!

 

Schedule: Training will take place the first week of employment, Monday through Friday from 8:00 am EST to 5:00 pm EST/7:00 am CST to 4:00 pm CST. Regular schedule is full-time 9:00am to 5:30pm in your own time zone, Monday through Friday. 

 

*** We are currently hiring for an March 24th, 2025 start date ***

 

Responsibilities Answer incoming callsAssist callers by directing calls to the appropriate team memberWhen appropriate, answer the caller's question or take information and document in claim fileProvide professional customer service that reflects positively on the companySuccessfully manage conflict during difficult or emotional situationsEffectively communicates with individuals related to a claim fileComplete outbound calls to report claims to insurance carriersAdhere to company policies, procedures, guidelines and state and federal lawsOther miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans    LI-REMOTE

Qualifications Must currently live in the state of Tennessee. You must have at least one year of continuous employment with the same companyMust be willing to accept $14.26/hr for this positionPrevious call center experience preferredCustomer service experience via phone or e-mail communication preferredAt least basic/beginner skill level in Microsoft Office products (Outlook, Word and Excel) is requiredMust have a permanent residence with a defined work space that is free of distractionsMust have consistent and reliable high-speed internet access Must be able to work full-timeMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be at least 18 years old

Competency Based Qualifications

 

Executing

Takes action to meet goals and objectivesFollows a business planAccomplishes tasks according to the direction and instructions provided

Working with a Team

Works well with a diverse group of individualsPlaces the team's needs and goals ahead of those of the individual, when necessaryFosters an environment of camaraderie

Customer Service

Provides excellent service to internal and external customersMeets others' needs in a timely manner and with a positive attitudePlaces others' needs above one's own needs

Detail Oriented

Demonstrates a strong attention to detailProvides facts and details when conveying informationThoroughly reviews information and consistency

Communication

Effectively communicates both verbally and in writingClearly communicates messages, thoughts and ideas to othersDemonstrates strong presentation skills

Resilience

Maintains a steady and positive attitude in challenging situationsHandles rejection and criticism wellIs not easily discouraged