Job Description:

 

This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters.

If you are someone who prides themselves on providing outstanding customer service and thrives in a collaborative setting, this position might be the perfect fit for you. As a Claims Processor, you will be responsible for handling a variety of essential claims administrative tasks that will support our internal teams in processing claims efficiently. Your main responsibilities will include managing various administrative services to help customers navigate the claims process towards completion, ensuring accurate completion and tracking of system data.

This role offers a fantastic entry point into commercial claims, particularly in a fast-evolving administrative environment. You will have high exposure to the wider EMEA Claims Team, working closely with colleagues from different countries and fostering strong collaboration. Supporting our brokers and customers will be at the heart of everything you do.

We are committed to providing comprehensive training and strong onboarding for all new team members. Full training (Knowledge Transfer) will be provided to ensure you become a skilled Claims Processor and a valued member of the Madrid Claims Centre team. The ideal candidate will work as part of a diverse claims team to consistently deliver high-quality service. You will also have the opportunity to continuously evaluate and develop your technical and claims administration skills through on-the-job coaching and resources available via our talent portal.

If you are eager to develop your career in a dynamic and diverse international environment while making a meaningful impact on our operations, we encourage you to apply!

 

Key Responsibilities:

 

Claims Administrative Delivery Goals: Ensure timely completion of daily tasks and the ability to work within established deadlines (SLAs). Identify and manage process exceptions while proactively collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment. Data Quality / Integrity: Maintaining claims data entry & indexing file upload/documentation integrity in all used systems. Best Practice: Diligently adhere to the best practices laid out under the rules and guidelines for the Madrid Claims Centre SOP(s) & EMEA claims regional processes & protocols. Internal Development: Perform with high level of technical competency for claims admin activities and commit to personal development through given coaching. Quality of service: Deliver high quality of service within authority for various claim admin types or standard settlements.

Key Requirements:

 

Advanced level in English(C1) is a must.  Native/Bilingual in Dutch is a must. Any other European Language would be a plus. Bachelor’s degree in law is preferred.  Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred. Ability to organise work & perform within time constraints. MS Office knowledge.  Proficiency in Excel is preferred. Experience of working independently or as part of a team – self-motivated.