Claims Representative II - Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are seeking an experienced Claims Representative II who will manage the claim process in support of our Managed Repair Program. You will ensure that each claim is handled accurately and in a timely manner, while providing excellent service to all stakeholders throughout the process.
What You’ll Do
• Manage repair process from start to end to ensure effective and professional service.
• Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
• Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
• Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
• Correspond with the insurance carrier, insured and repair facility via email and phone.
• Work efficiently in multiple systems to achieve a singular goal.
• Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
• All other related and/or additional responsibilities that may be required or assigned.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
What You’ll Bring
• Minimum Education: High School or equivalent.
• Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients Ability to multi-task in a fast-paced, stressful environment.
• Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)
• Strong attention to detail.
• Willingness to cross-train in other platforms.
• Ability to concurrently communicate telephonically and type.
• Ability to meet and possibly exceed department goals and guidelines.
• Proficient bilingual (English/Spanish) language skills are considered a plus.
• Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard.
• Ability to remain alert and focused during the workday.
• All other related and/or additional responsibilities that may be required or assigned.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.