Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Secretary

We are hiring a Claims Secretary to provide secretarial and administration support to our team of Adjusters. This position will be based in our Kuala Lumpur office.

Main duties are:

Typing, amending and issuing of documentation, including preparation of billing invoice for approval;Create and save all correspondence, maintaining electronic & paper files to ensure claims are up to date during the lifecycle of the claim;Record and update all information/ timesheets ensuring data accuracy in the processing of all claims;Assist Adjusters to follow up with clients with email chasers/ phone calls;Assist with incoming call queries, provide relevant basis assistance, update the Adjusters and escalate more complex/ technical queries for Adjusters to respond;Review outstanding fees list and issue follow up correspondence for Adjusters;Preparation/ updating of monthly bordereau for clients;Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Requirements:

Diploma/Degree Holder;Admin support experience in any field, admin support to claims team would be desirable;Has initiatives and the ability to adapt quickly to different situations;Possess positive attitude with a pro-active approach to solving problems;Good numeracy and literacy;Strong time management skills;Good communication skills, both oral and written;Good excel and powerpoint skills;Is analytical with attention to details;Is a team player.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.