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Claims Consultant - General Insurance Claims (Permanent and 12-month opportunities) | Darwin  

 

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

 

So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

 

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. 

  

TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas. 

  

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being. 

  

Let’s care for tomorrow, so we can create a better future together, for everyone.  

 

You’ll be responsible for:

Achieving individual KPI's and targets. 

Managing a portfolio of domestic motor / property claims in accordance with the General Insurance Code of Practice. 

Provide timely and effective responses to customer enquiries over the phone and in writing. 

Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience. 

Deliver consistent and appropriate high level of customer service at all touch points. 

 

About You: 

Enthusiastic to learn a new industry and concepts. 

Excellent verbal and written communication skills. 

Proactive approaches to problem solving with strong decision-making capabilities. 

Ability to recognise, avert, manage, and escalate conflicts. 

High attention to detail by completing tasks with thoroughness and accuracy. 

Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.  

 

What's on offer:

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes. 

A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work. 

An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working. 

Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development. 

insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being. 

Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme. 

The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. 

  

About Allianz 

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.  We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. 

  

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. 

  

Join us. Let’s care for tomorrow. www.allianz.com.au/careers 

  

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite 

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