CLAIMS SERVICE CONSULTANT (LEVEL 2) – COMMERCIAL MOTOR TEAM – MULTIPLE LOCATIONS

 

Multiple positions available. Hybrid working environment – (must be accessible within vicinity of your state CBD office.) Ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location) Ability to work a training roster from 9am-5.30pm (AEST time)

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

About the role

Handling a high volume of inbound and outbound calls in a fast-paced environment. Maintaining up-to-date knowledge of legislation affecting claims management and applying sound decision-making throughout the claim's lifecycle. Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers. Providing excellent customer service to our customers in a timely manner while maintaining positive working relationships within the team, and the broader business unit. Ensuring compliance with relevant regulations and providing timely, effective responses to customer needs, adhering to AAL phone standards.

 

About you

Experience in Motor claims in a call-centre based environment – mandatory. Experience in commercial, complaints, and fleet claims – highly regarded. Ability to multi-task, navigate, and work throughout multiple systems and PDS in a timely manner. Experience in working with insurance brokers – highly regarded. Meet technical capability and competence standards for professional progression, including submission of a portfolio (for AAL employees). Excellent verbal and written communication skills, with proficiency in systems, software, databases, reporting, and communication tools. Proficient in planning, prioritizing, organizing tasks, and managing resources effectively; skilled in interpreting complex information and making informed decisions, with high attention to detail and error identification.

 

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site.

 

About Our Culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustment and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

 

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