Claims Service Representative 2 - Casualty

The Automobile Club of Northern New England is seeking career-minded individual for our Claims Casualty Department.  This position handles moderate to higher complexity claims.  This position also supports the Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.

The primary functions include:

Investigation, evaluation and negotiation of claims in compliance with established company technical and customer service Best Practices.

Employs discretion and independent judgment to ensure compliance with state and federal law, and with established company, technical, and customer service best practices.

Under minimal supervision, works within specific limits and authority.

Communicate and interact with a variety of individuals and businesses including insureds and claimants, body shops, contractors and vendors.

Conduct phone and/or field investigations to determine liability and damages.

Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.

Successful candidates have the following qualifications:

Bachelor's (4 year) degree or equivalent combination of education and experience.

5 years prior claims experience with personal auto and homeowner’s litigation files preferred.

Microsoft Office proficiency.

Strong organizational skills.

Strong oral and written communication skills.

Strong interpersonal skills.

Ability to deal with injured parties and attorneys via telephone or in person.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer