Claims Service Representative II - APD MPR

Three to five years collision estimating experience preferred.

Advanced organization and planning skills required.

Advanced interpersonal skills required.

Moderate travel will be required.

Complete reinspection’s on vehicles during the repair process.

Re-negotiate repair costs as needed.

Position requires the handling of disputed material damage claims to a satisfactory conclusion.

Responsibilities:

This is a field-based position working out of repair shops throughout the day.

Manage computer-based shop to ensure a high level of Member Service Index (MSI)

This position will start as an APD field reinspection. Appraises automobile or other vehicle damage.

Uses independent judgment in determining repair cost estimates and damage awards.

Exercises independent judgment and personal discretion in repair versus replace decisions with damaged vehicles.

Negotiate with repair facilities to obtain agreement for repair at the estimated cost level.

Prepares clear and concise written reviews of the damage findings and repair agreements for submission to the adjusting staff for their finalization of payments.

Communicate with repair shops, members and claimants daily.

Education and Requirements:

Four-year college degree and 3 - 5 years collision estimating experience preferred.

Ability to service claims of various complexities.

Some insurance experience preferred.

Excellent computer and line of business technical software skills required.

Advanced organization and planning recognition skills required.

Advanced interpersonal skills required.

Physical requirements may include lifting (50 lbs. or more).

The employee is frequently required to stand, use hands to finger, handle or feel; stoop, kneel, crouch or crawl around vehicles in all kinds of weather.

Valid driver’s license and an acceptable motor vehicle driving record required.

Must be high energy, highly motivated, self-starter individual requiring minimal supervision. Must be flexible to assist on Catastrophe duty within the extended organization. Complete other duties as assigned.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer