As a Claims Specialist, you will play a critical role in delivering a sweeter experience to our homeowners and insurance partners by managing all aspects of Managed Repair Program (MRP) roofing projects. This hybrid role combines responsibilities of both a Roofing Consultant and Project Manager, with a specialized focus on MRP jobs. Your primary objective is to scope and manage MRP jobs to ensure accurate assessments, quality execution, and full alignment with our Purpose, Mission, and Values—putting people first, making it easy, and doing the right thing. 

Key responsibilities include: 

Respond promptly to high-volume MRP leads provided through our managed repair programs. Conduct thorough property inspections and scoping of MRP roofing projects. Accurately document project details, job photos, inspection notes, and measurements in AccuLynx, ensuring all information is timely and complete. Use AccuLynx to manage project status, communicate with internal teams, upload required documentation, and track project progress. Manage project timelines and coordinate with production teams to ensure materials, crews, and schedules are in place for a successful build day. Serve as the primary point of contact for the homeowner throughout the MRP project lifecycle, providing updates, answering questions, and ensuring customer satisfaction. Travel outside your home market as needed to inspect and manage MRP claims in other territories. Collaborate with regional leadership, internal departments, and insurance partners to ensure smooth execution and resolution of each job. Uphold Apple Roofing’s standards for professionalism, cleanliness, and quality craftsmanship on all job sites. Embody and promote Apple Roofing’s purpose of building a sweeter experience and core Values by creating trust, simplifying processes, and focusing on people. Meet and maintain key performance indicators (KPIs), including:  Quality: based on customer feedback and internal standards, Service: as reflected in Net Promoter Score (NPS) ratings, and Cycle Time: ensuring efficient progression from job approval to job completion.