Primary DetailsTime Type: Full time

Worker Type: Employee

Title: Claims Specialist-Crop

The Opportunity: The purpose of this role is to oversee and manage the efficient handling of crop insurance claims, ensuring prompt and accurate service to policyholders and agents. This involves partnering with Claims Managers to ensure effective and efficient claims operations.

Location: Work Remotely, Kentucky, USAWork Arrangement: This role is fully remote for candidates located in Kentucky ONLY {M-F 37.5 hours}The salary range for this role is between $64,000 and $96,000

Your new role

Distribute and direct losses and claim tracking for defined territory or agency base to support delivery of effective customer service and claim resolution and ensure team alignment with business goalsAccurately document, process and transmit loss information in order to determine potential damages associated with difficult and complex claimsComplete field inspections, reviews and adjustments by reading maps and aerial photos, measuring fields and storage bins, and appropriately administering company crop insurance policies. Ensure compliant and cost-effective application of crop policies by leveraging knowledge of insurance statues and regulations and complying with state and federal regulatory requirementsProvide effective and timely communication with agencies in defined territory on claim status and other inquiriesBuild and maintain relationships with customers by providing timely an accurate policy service, answering questions and communicating adjustment determinationsCoach claims adjusting team by supporting and mentoring team members and providing advice and feedback to guide the success of the team and meet service level expectationsProvide information and feedback regarding the quality of agent business and/or policy files of regional claim operations to maximize profit and quality of businessDeliver classroom and field training programs for claims technology applications and crop programs ensuring effective educational resources for clients and alignment of training services with key stakeholders expectationsParticipate with internal committee to develop global claims technology solutions that support business need

Required Qualifications

Secondary school certification.Valid Driver's License.CAPP Certification

Preferred Qualifications

Bachelor's Degree or equivalent combination of education and work experience.

Preferred Work Experience

Experience in the insurance industry.Experience in agriculture.Experience in farming.

QBE, a global insurance leader, is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together, we combine the history, expertise, innovation, and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

Hybrid Working – a mix of working from home and in the office22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basisCompetitive 401(k) program with company match up to 8%Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal adviceTuition Reimbursement for professional certifications, and continuing educationEmployee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity  

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.  

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

Supplementary information 

Skills:

Analytical Thinking, Business Support, Claims Administration, Claims Resolution, Communication, Critical Thinking, Customer Service, Detail-Oriented, Document Management, Financial Management, Intentional collaboration, Managing performance, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.