Overview

As part of the Claims Team, the Claims Training Specialist designs, develops and delivers instructionally sound e-learning, web-based, virtual, self-guided, and instructor-led courses for internal clients on a variety of topics. The Claims Training Specialist will also design and implement performance support solutions by working closely with subject matter experts from across the organization. They will also maintain and update content in existing online and classroom-based courses.

Essential Job Functions

Primary job focuses on providing individual and classroom style training to new hires and existing team members on claims and first notice of loss processes and procedures.Utilize instructional design and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials, programs and approaches.Partner with internal subject matter experts in Claims, Underwriting, HR, Legal, and Compliance to design, develop and manage solutions that drive performance and are consistent with internal standards and best practices.Assist with the design and development of internally branded course curriculum video learning and user guides for courses and/or program components.Build templates and coaching tools around our products and processes.Recommend and integrate training improvement strategies.Perform other duties as assigned by management

Desired Qualifications

Demonstrated ability & desire to learn multiple systems and processes quickly.Desire and ability to learn and effectively use eLearning software such as Captivate, Articulate, SharePoint, PowerPoint, Word, and Publisher.Ability to apply Adult Learning Theory to instructional design and development methodologiesDemonstrated ability to function in a fast-paced environment, under time pressureAbility to build and manage multiple partnerships and relationships at all levels of the organizationExceptional verbal and written communications skills are needed in order to communicate with partners and students, as well as internal and external organizationsDemonstrate good judgment and proactive problem-solving methods and be able to constructively handle unexpected problemsWillingness to periodically extend workday / work week to meet defined timelines.Ability to travel when necessary.4-year degree preferred.

#LI-HYBRID

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

 

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.