Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Located in a historic neighborhood in the nation's capital, Georgetown University offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

The Classroom Manager/Multi-Media & Event Specialist directly supports the teaching needs of Georgetown University faculty by ensuring that all technology, instructional materials, and classroom services are available for teaching and academic programs in General Purpose Classrooms (GPCs) administered by the Office of the University Registrar (OUR) on the Main Campus of Georgetown University. S/he ensures each GPC in his or her assigned zone is conducive to teaching and learning within a designated region of the Main Campus, to assure that faculty teaching and students' learning needs are met in a timely, continuous, and proficient fashion. The Classroom Manager/Multi-Media & Event Specialist provides equipment and supplies, coordinates the services of CETS student assistants, and sets-up the more complicated technology requests, frequently coordinating the media and software needed for instruction. Participating in University meetings and departmental planning, additional duties include, but are not limited to:

Directly support the teaching, learning, and research needs of the faculty, students, and staff in the classroom setting by monitoring and maintaining technology and delivering media to enhance teaching pedagogy.

Ensure that technology is properly delivered to and set up for over 20,000 classes yearly.

Confer with faculty, students, staff, and administrators to ensure that the proper GPCs are selected for course assignments, and that the proper teaching tools and technology are selected to support the pedagogy of instruction and the use of GPCs for academic and extracurricular functions.

Consult with CETS staff and other service providers to ensure that faculty, students, staff, and administrators are given access to the resources needed to enhance teaching, learning, and research at Georgetown, including approximately 2000 contacts or in-depth questions posed by patrons or staff yearly.

Work closely with staff in CNDLS as a partner to assist faculty to integrate new technology and resources into the teaching, learning and research environments.

Liaise with Library departments, notably the GNMC, to ensure that faculty, students and staff have timely access to titles purchased and production capabilities needed to produce presentations for the classroom.

Interact with other technology service providers such as MSBTC and LLTC to make classroom technology and media resources seamless for the user.

Coordinate with the Network Administrator/Classroom Computer Coordinator (NA/CCC) to ensure that classroom computer images and automatic updates are free from operating defects, are deployed properly on CETS classroom computers, and serve the needs of 500+ faculty using those computers.

Train and instruct faculty, students, staff and administrators in the effective use of computer and audio-visual technology, electronic resources, lecture capture, PRS devices, and web-conference services in the classrooms.

Ensure each GPC in the zone is conducive to teaching and learning, and monitor classroom infrastructure–temperature, lighting, electricity, furniture, window treatments, chairs, trash-removal, adequate supplies of chalk, markers, erases, batteries for wireless microphones, and other teaching accessories, reporting issues to the Executive Director, and/or GU Facilities.

Elicit faculty feedback and reports satisfaction/problems to the CETS Executive Director.

Assist the Executive Director, Associate Directors, and selected faculty for planning for classroom renovations and in the selection of technology to be added to existing classrooms, auditoria, and seminar rooms.

Work Interactions

This position reports to the Senior Classroom Manager and Academic Support Lead (SCMASL). This position directly impacts the faculty and their ability to teach and the students’ ability to learn in the classroom. The position interacts closely with faculty, students, administrators and staff.  The incumbent monitors and maintains both technology and infrastructure in General Purpose Classrooms (GPCs) within the purview and scheduling authority of the Office of the University Registrar (OUR).  This includes training and support of any GPC users with a designated area of campus.  The incumbent interacts with the following University departments: the Center for New Designs in Learning and Scholarship (CNDLS), the McDonough School of Business Technology Center (MSBTC), the University Library (UL), the Language Learning Technology Center (LLTC), GU Facilities and University Information Services (UIS). The position works closely with other CMs and CETS staff in fulfilling the educational technology and physical space needs within GPCs in this zone.

Requirements and Qualifications

Bachelor’s degree; Bachelor’s degree in educational technology or related field is preferred

One-year supervisory experience preferred

Familiarity with audio-visual and computer equipment in an academic institution or technology service provider’s environment

Familiarity with the role of technology service on college campus fulfilling presentation needs

And understanding of teaching pedagogy and the importance of technology in the modern classroom

Excellent verbal and written communication skills with the ability to write clearly and concisely

Strong interpersonal and customer-service skills, and work ethic with attention to detail

Ability to multi-task and work under pressure in a complex, changing environment

Required Technical Qualifications

Ability to troubleshoot computer software and access networks

Expertise with Windows 11 operating systems, Mobile Operating Systems, Android, and IOS X

Familiarity with Mac operating systems and applications; web page authoring/editing software; database software, spreadsheet software; word processing; presentation software and electronic information resources in an academic setting

Must be able to operate all types of audio-visual equipment and computers and possess the ability to troubleshoot problems in person and over two-way radio or other communication devices

Experience with online catalogs, Internet resources and navigation tools, and audio and video production

Ability to learn new hardware systems and software applications.

Work Mode Designation
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.