Working/Functional Title Classroom Support Professional Position Summary The Office of Health Sciences (OHS) Educational Technology team is seeking a Classroom Support Professionals to provide technology support for the health colleges, including Human Medicine, Osteopathic Medicine, and Nursing. The primary responsibility of this role is to offer ‘at-the-elbow’ support during in-session classes involving classroom technology. Adaptability is crucial, as timely responses are essential to maintaining educational continuity in the event of technology failures. Classroom Support Professionals report to the Supervisor of Educational Technology and are tasked with providing user support for scheduled curricular and administrative events, as well as on an ad hoc basis. Additionally, Educational Technology staff may offer computer and laptop support. This position collaborates with OHS stakeholders to design, purchase, configure, and distribute IT assets to meet the business objectives of the health colleges. Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 50,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a university matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. The Office of Health Science along with MSU Information Technology provide the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across the health colleges. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement. Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background. Minimum Requirements Knowledge normally acquired in the first two or three years of college, technical, vocational or business school; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. Desired Qualifications Experience with: Troubleshooting AV tech for premium quality educational value At-the-elbow customer service Live event organization and planning Asset management and IT Service Desk and Team-Dynamix ticket systems Live production recording Video conferencing systems (e.g. Polycom) and applications (e.g. Zoom) Ability to work under pressure and meet deadlines Certifications: ITIL Foundations AVIXA Certified Technology Specialist Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Three professional references knowledgeable of your work Special Instructions Resume and Cover Letter Work Hours STANDARD 8-5 Website https://tech.msu.edu Summary of Physical Demands Lifting two times per day thirty seconds from floor 3ft and 30 lbs., from floor 6ft and 30 lbs. Team and individual effort of lifting speakers to setup on audio sticks for audio setup. Carrying 30 lbs., two times per day up to one minute each time. Individual object carrying 30 lbs., up to 10 feet. Team object carrying 50 lbs., 25 feet. Pushing and pulling ten times per day for one minute on flat, smooth and bumpy surfaces. Equipment push and pull 30 lbs., with approximate wheel diameter of 4 inches with 50 feet maximum distance. Climbing A frame ladder 10lbs and stairs 10lbs. Bidding eligibility ends September 3, 2024 at 11:55 P.M.