Job Information

Deliver excellent service standards for the delivery of routine planned and periodic cleaning for a Mitie customer. Ensure the contract service delivery is of a high standard, meeting all SLA agreements whilst adhering to the cleaning schedules. 

 

Main Duties 

·       To Induct and train the Soft Services Team as required in line with the MITIE PFI Company Policy.

·       To provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.

·       To manage the holidays and absences allocation of the Cleaning Operatives to ensure that adequate coverage is available and that cleaning standards are not reduced.

·       To assist and liaise with the Facilities Manager in the selection of suitable cleaning operatives.

·       To maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records on reviewed on a daily basis.

·       To allocate cleaning beats to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.

·       To complete the Soft Services site time sheets, ensuring that these are processed in line with the Company's time restrictions.

·       To ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.

·       To manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.

·       To carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and reporting any faults to the Facilities Manager.

·       To report all accidents and/or potential hazards to the Facilities Manager and update appropriate records as necessary.

·       To review all equipment and store cupboards verifying that they are kept clean and that equipment and materials are left secured when not in use.

·       To ensure that “Wet Floor Warning” and other safety signs are provided and used correctly by all Cleaning Operatives.

·       To report any damage and safety defects on the premises to the Facilities Manager and log where appropriate.

·       To monitor the standard of work of the Soft Services Team using the weekly building checklist.

·       To deal with Customer complaints immediately in conjunction with the Facilities Manager.

·       To attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.

·       To maintain a pleasant and satisfactory customer relationship.

·       Ensure all areas within the premises are cleaned to the required frequency and SLA's.

·       Complete stock control/order sheets as directed by the Facilities Manager.

·       To ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.

·       To undertake cleaning duties and any other related duties which are within the job holder's capability, according to the needs of the business and as directed by the Line Manager.

What we are looking for  

Must be able to complete an Enhanced Disclosure in line with the Contract requirements. Must fall into the required shift pattern as deemed suitable to meet Contractual requirements. Have a flexible approach to the role. Proven Customer Focus and Service Skills. The ability to prioritise workload effectively, with good organisational skills. Detail conscious. Able to work from own initiative. Good awareness of Health and Safety legislation. Excellent Time Management Skills. Good Communicator.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following:

It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.