Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound As a Clearance Representative, you are responsible for responding to customer inquiries, resolving issues, and providing accurate information to internal and external customer within functional area. Your role is to ensure that our customers receive the highest level of service and satisfaction. With your exceptional communication skills and attention to detail, you will be able to provide prompt and accurate information to our customers, resolving any issues they may have. What you will do: Handle cases that need to be reviewed. Reach out to customers and other important party/ies over the phone or email to ensure resolution of cases in a timely manner. Document and process cases in a diligent and proper manner. Will work with a group of agents and deliver performance results based on the company’s mission and vision and through its core values. Suggest ideas and feedback impacting customer experience and improved performance. You will be a great fit if you: Possess at least a High School Diploma. A bachelor’s degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered. Highly proficient in spoken and written English Preferably with work experience in a Customer Service environment. Amenable to work on night/shifting schedule, extended hours, holidays, weekend. Must be willing to work onsite. What you can expect: Attractive remuneration package includes: Performance Incentive Medical and Life Insurance Allowance/s Career Growth and Personal Development Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be Work-life balance programs Health & wellness, employee assistance, and rewards and recognition programs Special employee discounts on shipping, travel, and more Interested to join Team FedEx? Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together. At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs. Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.