What success looks like in this role:

•Delivers consulting, implementation and managed services for Unisys's ClearPath, Data Exchange, ePortal, AB Suite and EOM software offerings. Functions as an escalation point for well defined incidents and basic problems. •Ensures that client’s service level and technical requirements are met. •Provides alerts and situation status information to both client and Unisys management. Performs patching activities where automated. •May respond to service outages and other problems/issues. Creates, updates and provides inputs to standard operating procedures for day today activities. •Understands Customer Situations and Customer SLRs (Service Level Requirements) and acts accordingly to meet them. •Provides alerts and situation status information to both client and Unisys management. •Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. •Participates in project activities. May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.

You will be successful in this role if you have:

• University degree or equivalent education and experience

•Strong knowledge of ITIL Modules like Incident, Change and Problem Management.

•Ability to support multiple clients/ technologies as part of shared support delivery.

•Must be client focused, display interpersonal skills and be an effective team member.

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.