Minimum Work ExperienceAny equivalent combination of experience and training that provides the preferred knowledge, skills, and abilities. Required SkillsWorking knowledge of business English, spelling, and arithmetic; office practices and procedures; departmental rules and regulations. Ability to understand and carry out oral and written instructions and to request clarification when needed. Ability to maintain established records and files. Ability to meet the public well and to deal effectively with their questions or problems, seeking assistance when needed. Ability to establish and maintain effective working relationships with co-workers, employees, and officials in other departments. Ability to communicate effectively orally and in writing. May be required to type accurately at a speed of at least 35 wpm and/or operate a calculator by touch. ORGANIZATIONAL EXPECTATIONS Provides a positive and professional representation of the organization. Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention. Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice. Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. Participates in ongoing quality improvement activities. Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards. Complies with organizational and regulatory policies for handling confidential patient information. Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization. Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards and/or standards from other accrediting bodies. ESSENTIAL FUNCTIONS Checks, analyzes, and classifies or alphabetizes materials, conducting limited research when necessary. Makes simple postings to various departmental records. Issues licenses, permits, certificates, writs, or other legal documents, and/or titles in accordance with departmental rules and regulations. Prepares reports involving tabulations or posted data and simple arithmetical calculations. Receives and issues receipts for payments for licenses, permits, certificates, bonds, services, etc. Indexes records and information. NONESSENTIAL FUNCTIONS May receive, classify, and route incoming mail. May act as receptionist or telephone switchboard operator or as a backup for such a position. May operate typewriter, adding machine, calculator, copier, and/or other office machines. May conduct limited research of records for information relating to taxes, titles, Judgments, or verification or location of other records or information. May microfilm records. May set appointments for patients, if applicable. May assist with absentee voting, if applicable. Performs other such duties as may be assigned.