**Job Description:** The clerical position supports the department with correspondence, quality assurance and return mail. Responsibilities include research and responding to CRMs, assistance with research and basic reporting requests, return mail update. emails and work queues, along with quality assurance review of recorded calls. The caregiver leverages a broad understanding of account handling processes and the Revenue Service Center to provide accurate information, resolve issues, and ensure patient as well as internal customer satisfaction. **This is a remote position to local applicants in the Denver Metro area** **Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings** **Schedule - Monday - Friday 8:30am - 5:00 pm MT** **Essential Functions** + Assess and troubleshoot patient requests or issues, responding to CRM’s. + Compile and provide requested documents by patients and internal team members. + Research and update the EMR (Epic) utilizing the National Change of Address (NCOA) for return mail + Provides quality assurance review of recorded phone + Assist department leaders with administrative tasks + Performs other duties as assigned **Skills** + Data Entry + Attention to Detail + Computer Literacy + Clerical support + Ability to communicate effectively, verbal and written format + Problem solving + Research **Physical Requirements:** **Required Qualification** + High School Diploma or GED + Reliable transportation to be able to travel office weekly **Physical Requirements** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. **Location:** Peaks Regional Office **Work City:** Broomfield **Work State:** Colorado **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.81 - $23.22 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.