The SHOW comes alive at MGM Resorts International

Become one of the stars at The SHOW and become part of the world's most powerful entertainment brands. Our company has one exciting mission: To entertain the human race.

THE JOB:

As a Front Desk Clerk at The MGM Grand, you will warmly welcome our guests, and by understanding their unique stories and needs, you will create WOW moments and lasting memories that they will cherish long after their stay with us.

STARTING RATE: $19.00/hr plus commission

THE DAY-TO-DAY:

Guest Services: Welcome guests by providing memorable service, anticipating their needs, and resolving any complaints in alignment with S.H.O.W. Service Basics

Check-In/Check-Out Management: Manage guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience

Phone Inquiries: Answer phones and address guest inquiries promptly, offering assistance and information as needed

Guest Experience Enhancement: Enhance the guest experience by offering upgraded accommodations where available

Department Collaboration: Partner with Housekeeping and other departments to meet guest expectations and fulfill special requests

Transaction Handling: Ensure accurate posting of charges and credits, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents following property cash handling procedures

Key Control & Security: Control and issue keys while promoting the security, privacy, and confidentiality of all guests

THE IDEAL CANDIDATE:

Customer Service: Exceptional customer service skills with a proven ability to handle inquiries, resolve issues, and ensure a positive customer experience

Education: High school diploma, GED, or equivalent

Work Schedule: Must be available to work varied shifts, including weekends and holidays

Phone Etiquette: Excellent phone etiquette with the capability to manage both inbound and outbound calls professionally and efficiently

Point of Sales (POS) Systems: Proficient in using POS systems for accurate transaction processing and effective inventory management

Microsoft Office: Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook) for seamless administrative and reporting tasks

Bilingual: Ability to communicate clearly and effectively with a diverse clientele

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!