Compensation: $15.00 per hour

DescriptionWhy Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT)

Responsibilities Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous

manner using service standards.

Accurately process all reservations received from all sources offered to guests to include hotel,

special events and concerts.

Accurately and promptly connect all administrative or guest calls in a timely manner. Accurately and efficiently update and verify all information received with regard to travel agents,

group records, sold out dates, special rate dates, minimum sales, etc.

Accurately process credit card charges to be applied towards reservations. Maintain awareness of all marketing promotions, special events, general facility information and

hotel rates and specials to insure efficient distribution of information to our guests.

Works with both lodging & gaming systems in processing reservations. Effectively offers guests alternative options on reservations when initial request cannot be

fulfilled.

Effectively handles customer disputes to the best of their ability and directing guest disputes to

the appropriate source when necessary.

Research and accurately prepare request for “comps” when necessary. Must be able to stand and walk for prolong periods of time (7+ hours). Able to register guests correctly and procedurally in accordance to established service standards. Obtain appropriate amount of credit/payment for guests stay. Issue room keys to registered guests. Able to settle/close out guest accounts correctly and procedurally upon their departure. Able to correctly and procedurally close out shift at the end of their shift. Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist

and climb up and down stairs.

Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls,

policies, and procedures.

Always follow the Company Service Standards model. Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and

weekends.

Other duties may be assigned at any time. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed are representative of the knowledge, skill, and/or ability required. All Employees must be

knowledgeable to all Company policies and procedures, including fire and safety regulations. Must have

working knowledge of computers.

What’s In It For You Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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