Job Description:

Job Title: Client Access Representative
Location: Springfield, MO
Department: Client Access
Employment Type: Full-time
Shift: Days

Job Summary:

A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients. The Client Access Representative is responsible for providing excellent customer service while consistently meeting or exceeding the department goals and expectations. Due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.

The Client Access Representative position offers…

All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and moreTelemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visitsEmployee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costPaid Time Off - 29 days per year including vacation & holiday payWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities:

The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.

Duties also include but are not limited to the following:

Arrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system, and providing any requested information to clients.Schedule clinicians’ appointments and obtain the clients benefits and eligibility.Bump, cancel and handle no-show appointments according to the established process.Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.Provide leadership with perception of clinician office practice services.Request, prepare and ensure the completeness of the client health record.Collect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.Compare daily cash amounts against daily transactions in order to ensure that records balance.Verify and coordinate client referrals.Effectively utilize all appropriate applications of the Electronic Medical Records.Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.Effectively manage dynamic, potentially stressful client encounters.Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.Maintain working knowledge of all office equipment, fax, copiers, phones, etc.Participate in service monitors and quality improvement programs.Use excellent guest relations skills in all interactions with clients, visitors and staff.Perform additional duties and projects as assigned by leadership.

Experience and/or Education Qualifications:

High school diploma or GED required.Previous customer service experience preferred.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.